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Privacy Policy

Last updated: April 2025

1. Introduction

Aurtos Technologies LLP (doing business as Aurtos Studio), registered as a Limited Liability Partnership under the laws of India, is committed to protecting the privacy and personal data of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

We collect information you provide directly to us, including:

  • Personal Information: Name, email address, phone number, company name — provided when you fill contact forms, request quotes, or communicate with us via WhatsApp/email.
  • Business Information: Project requirements, brand assets, login credentials (shared for service delivery) — treated as confidential.
  • Payment Information: Transaction details are processed through PCI-DSS compliant payment gateways. We do not store card numbers, CVV, or bank details on our servers.
  • Automatically Collected Data: IP address, browser type, device info, pages visited, and session duration — collected through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver the services you have requested (websites, apps, marketing campaigns, etc.)
  • Process payments and send invoices
  • Send relevant updates about our services (with your consent)
  • Improve our website performance and user experience
  • Comply with legal obligations and regulatory requirements
  • Prevent fraud and ensure security of transactions

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies including:

  • Google Analytics (GA4): To analyze website traffic and understand user behavior
  • Google Tag Manager: To manage marketing and analytics tags
  • Meta Pixel: To measure ad campaign performance and retarget visitors
  • Essential Cookies: Required for basic website functionality

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We may share information with:

  • Payment Gateways: To process your payments securely
  • Cloud/Hosting Providers: To host and deliver our services
  • Analytics Providers: To understand website usage (anonymized data)
  • Advertising Platforms: For campaign tracking and optimization
  • Legal Authorities: If required by law, court order, or government regulation

All third-party service providers are bound by confidentiality agreements and data protection obligations.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Generally:

  • Contact form data: 2 years
  • Client project data: 1 year after project completion
  • Financial/invoice records: 7 years (as required by Indian tax law)
  • Analytics data: 26 months (Google Analytics default)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, access controls, secure storage, and regular security audits. For detailed security practices, see our Data Security Policy.

8. Your Rights (Under DPDP Act, 2023)

As a data principal, you have the right to:

  • Access your personal data processed by us
  • Request correction of inaccurate data
  • Request erasure/deletion of your data
  • Withdraw consent for data processing at any time
  • Request data portability
  • Nominate another person to exercise rights on your behalf
  • Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, contact us at info@aurtostechnologies.in.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of any such data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the IT Act, 2000, the name and contact details of the Grievance Officer are:

Grievance Officer
Aurtos Technologies LLP
Address: Unit 603-604, 6th Floor, Tower-B, Bhutani Alphathum, Sector-90, Noida, Uttar Pradesh - 201305, India
Email: info@aurtostechnologies.in
Phone: +916397845844
Response time: Within 30 days of receiving the complaint.